State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
adam castillo
August 24, 2026
5
out of
5
rating by adam castillo
"Lorraine (Lorena) and I started communication to see if I could lower my auto insurance premium as my insurance company kept raising my premiums. She helped me save a significant amount of money monthly on my auto insurance and homeowners insurance. It was close to cutting both premiums in half, needless to say it was a no brainer to make the switch. Her communication was clear and she kept her appointments as scheduled. Her professionalism and ability to explain the ins out outs of certain coverages was extremely helpful and made it easy to make the switch. I cannot recommend her or her branch enough, between both insurances I am saving close to $500.00 a month."
We responded:
"Adam, THANK YOU for the awesome review and such great feedback. We are so excited to work with you and so happy Lorraine was able to build an insurance program with great coverage and solid savings. We appreciate your trust and are always here for any questions you may have!
Welcome to TEAM VILLA!"
Gabriel Ibarra
August 21, 2026
5
out of
5
rating by Gabriel Ibarra
"Bianey fantástica !!!
Luego de llamar a 3 compañías! Fue la que mejor me ayudó, me dio números razonables en promedio de lo que buscaba y siempre estuvo atenta, comunicativa. De hecho la tuve que dejar esperando hasta el día siguiente para finiquitar la póliza del nuevo vehículo! La recomiendo mucho! Y en general State Farm no se compara en números con cualquier otra compañía de seguros! Un saludo !!!"
We responded:
"Mil gracias Gabriel. Agradecemos la confianza en nuestro equipo. Cualquier pregunta, aqui estamos para asistirlo!"
Noah
August 20, 2026
5
out of
5
rating by Noah
"Lorraine went above and beyond on helping me and was very thorough on the details. I really appreciate her help and patience! The best 💯"
We responded:
"Thank you so much Noah! We appreciate your kind words and appreciate the awesome review. Lorraine is simply the best. She takes great pride in making sure our customers have solid options for their insurance plan.
Thank you for your trust in our agency. If you need us, TEAM VILLA is just a phone call away. "
Jenny Matthews
August 20, 2026
5
out of
5
rating by Jenny Matthews
"My agent Bee was so helpful with getting us established with car and renters insurance. She was very patient as we were switching from another company. She was able to match our coverage and make it more affordable for us. I highly recommend her and she is very sweet, professional and knowledgeable!"
We responded:
"Thank you so much Jenny! We appreciate the glowing review and great feedback. We are so happy you are saving money on your insurance plan with great coverage. Welcome to our agency.
If you need us, TEAM VILLA is just a phone call away!"
Melissa Rodriguez
August 19, 2026
5
out of
5
rating by Melissa Rodriguez
"Lorraine went above and beyond in assisting my family get into a better policy for our needs.
She was patient, explained everything in detail and did a side by side comparison of the details.
She was friendly, personable, easy to talk to and very knowledgeable.
Highly recommend!!"
We responded:
"THANK YOU Melissa! We’re so happy you have joined our agency and that Lorraine took such great care of you. Our team is always here for you and look forward to working with you for many years to come!"
Corina Contreras
August 14, 2026
5
out of
5
rating by Corina Contreras
"She explained the benefits i currently had to what i was going to receive. It was a great experience."
We responded:
"Thank you for the glowing, 5-star review Corina! We are so happy you’ve had such a great experience. Our team is always here for you!"
Diana McInnerney
August 12, 2026
5
out of
5
rating by Diana McInnerney
"I have USAA and my rates keep going up .
Michael was referred to me by my neighbor
He was able to quote my home and car insurance. He was great and very nice and professional . He thanked me for my military service . Which I take pride in. Thank you Michael and State Farm"
We responded:
"Thank you Diana for such kind words and such a great review! Michael is awesome. He really works hard to get to know our customers and build insurance plans according to your needs and your budget. We’re so happy you had a wonderful experience.
Most importantly THANK YOU from our entire team and family for your service and dedication to serve our country! "
CampGirl Rebecca
August 12, 2026
5
out of
5
rating by CampGirl Rebecca
"I have only talked with Bee, and she was absolutely wonderful. Have not spoken to the agent listed."
We responded:
"Thank you for the kind words and 5 stars Rebecca! B is so awesome. She truly cares about our customers. She takes great pride in making sure they have options for their insurance plan that fits their needs and budget.
We appreciate the trust you’ve placed in us and everyone on TEAM VILLA is always available for you and ready to help!"
griselda carreon
August 11, 2026
5
out of
5
rating by griselda carreon
"Ms. Kim is very helpful and provides exceptional customer service. She always goes above and beyond. She keeps me
informed about important updates regarding my policies. Thank you Ms. Kim!!!"
We responded:
"THANK YOU Griselda for the kind words and awesome review! Kim is great and she really cares about our customers. We’re happy to learn you’ve had such a great experience with our team!
If you need us, TEAM VILLA is just a phone call away. "
Steven Griffin
July 17, 2026
5
out of
5
rating by Steven Griffin
"We made the decision to move to State Farm based on customer service and pricing. Expectations were high and Kim did an excellent job with explaining the pros and cons. Great customer service."
We responded:
"Welcome to our agency Steven! We are thrilled and honored to serve you. Kim is amazing. She’s been with our team since day 1 and she’s the heartbeat of our office.
We’re so happy you chose us for your insurance program. Our goal is to make sure you have the right coverage that is built just for you and that is budget friendly!
If you need us, TEAM VILLA is just a phone call away!"
tami griffin
July 17, 2026
5
out of
5
rating by tami griffin
"Team Villa has amazing staff who are ready to help you and answer any questions about insurance. They truly care about you as a person."
We responded:
"Thank you for the kind words Tami! We are so happy you’ve had great experiences with our team. We are honored to serve you and truly appreciate the confidence you’ve placed in our agency.
Our goal is to make sure that your insurance plan is exactly what you need at the price that fits your budget.
If you need us, we’re just a phone call away!"
Stephanie Patillo
July 17, 2026
5
out of
5
rating by Stephanie Patillo
"Anytime I need support Kim is always very helpful and knowledgeable. I know I can count on the services I need to stay informed."
We responded:
"We appreciate the glowing review Stephanie!! Thank you for trusting us with your insurance plan. Kim always goes above and beyond to make sure our customers are taken care of!"
Madeline awsome
July 16, 2026
5
out of
5
rating by Madeline awsome
"Had questions about my insurance policy and the lady I talked to named Kim was a wonderful help"
We responded:
"Thank you for the great feedback Madeline! Kim is simply the best. She truly loves helping all of our customers!!
If you need us, don’t hesitate to call on us.
Lorena Villa Stare Farm Agency - San Antonio, Texas"
Jennifer G Saenz
June 3, 2026
5
out of
5
rating by Jennifer G Saenz
"Great job at explaining , great job at pace, great experience over all..."
We responded:
"Thank you Jennifer for the 5 stars and kind words!! We’re so happy you had a great experience with our teams. We truly take so much pride in making sure our customers are taken care of.
If you need us, our team is just a phone call away!!"
Larry Cotten
May 20, 2026
5
out of
5
rating by Larry Cotten
"These ladies provide the very best insurance service I have ever had!"
We responded:
"Thank you for the glowing review and kind words Larry! We’re are so happy you’ve had a great experience with our team.
If you have other insurance questions or simply need help, TEAM VILLA is just a phone call away!!"
Joel Martinez
April 21, 2026
5
out of
5
rating by Joel Martinez
"Lorraine, was amazing to work with. She kept me well informed of new policy procedures, worked with me in getting my auto and home set up. So grateful for her expertise as she pointed out some areas my old insurance was lacking, made the transition so easy. I am Glad to be part of the state farm family."
We responded:
"Thank you for the awesome review and honest feedback Joel. Lorraine is outstanding. She works hard for our customers and takes great pride in making sure you have options that fit your needs and budget.
We sincerely appreciate the trust you have placed in our agency and look forward to working with you for many years to come!"
cathleen delvalle
April 14, 2026
5
out of
5
rating by cathleen delvalle
"Called in and Lorraine helped me out so quick! Got me great discounts and was very informative and answered all my questions. Easiest insurance process ever, and the cheapest! Thank you Lorraine for all your help"
We responded:
"Thank you for the glowing review Cathleen! Lorraine is exceptional and really goes above and beyond to protect our customers. We are so happy you have joined our agency and look forward to working with you for May years to come!!"
Lorraine Howard
April 7, 2026
5
out of
5
rating by Lorraine Howard
"My agent's name is also Lorraine. She's very patient, very pleasant to work with. I am pleased with the policy she offered me. She did a great job. Thank you State farm for having her with your company"
We responded:
"Thank you for the amazing review Lorraine!! We are so happy you had a great experience. Our entire team is always happy to help and just a phone call away!
"
Richard Rodriguez
February 18, 2026
5
out of
5
rating by Richard Rodriguez
"Lorraine did a phenomenal job in explaining my insurance coverage and giving me a great bundle package at a great price. Thank you Lorraine!"
We responded:
"Thank you so much Richard!! We sincerely appreciate you trusting our team to protect what matters most. Lorraine is so great. She truly cares about our customers and always works hard to make sure they are taken care of!
If you need us, TEAM VILLA is just a phone call away. "
Michael Reiff
January 29, 2026
5
out of
5
rating by Michael Reiff
"I started filling out an application on the website and recieved a call from Lorraine in less than a minute. In a few short minutes, she expertly set me up with a new auto and life policy! She was excellent to work with, highlighting all possible discounts and not pushing anything on me that I didnt want!"
We responded:
"Michael, we sincerely appreciate your feedback and the awesome reviews. We are so happy you have joined our agency and really excited to work with you. Lorraine is simply amazing and she goes above and beyond for our customers.
If you need us, TEAM VILLA is just a phone call away."
Kay M
January 27, 2026
5
out of
5
rating by Kay M
"Lorraine is amazing! She helped me with my policy and to make adjustments. She’s so sweet and patient!"
We responded:
"Thank you Kay!! We appreciate your kind words and awesome review. We’re honored to serve you.
If you need us, we’re just a phone call away!"
Eden W
January 7, 2026
5
out of
5
rating by Eden W
"Lorraine was a huge help with finding good insurance coverage at a reasonable price. She was very responsive and answered all our questions. She took time to really explain the details of the different options and help us figure out exactly what we needed. Highly recommend working with her."
We responded:
"THANK YOU Eden! We are so happy you have joined our agency. Lorraine is amazing and she takes great pride working with our customers!
We appreciate your business and look forward to working with you for many years to come!"
Jen
December 24, 2025
5
out of
5
rating by Jen
"Griselda was very helpful and informational. She was able to add my son’s new car that was not added over the weekend."
We responded:
"Thank you for the awesome review Jen! Griselda is amazing and she is always making sure our customers are taken care of.
We appreciate the trust you have placed in us!"
luis montemayor
December 18, 2025
5
out of
5
rating by luis montemayor
"Lorena was great, gave me a reasonable price and answered all my questions."
We responded:
"Thank you for the 5 stars Luis. Lorraine is awesome. She always goes the extra mile to provide options for our customers.
If you need us, TEAM VILLA is just a phone call away!
Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Diana Lopez
December 9, 2025
5
out of
5
rating by Diana Lopez
"Me atendió Griselda. Respondió todas mis preguntas y fue muy amable. Me mandó por correo la información que necesitaba. Es muy profesional."
We responded:
"Mil gracias Diana! Aqui estamos para asistirla!"