State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lea Dandridge
October 22, 2026
5
out of
5
rating by Lea Dandridge
"Best Insurance Company I have ever dealt with! Lorena and her staff do an excellent job in serving their clients. The personal service they give is second to none. Lorena and her staff literally treat you like family!"
Santiago Carcamo
October 20, 2026
5
out of
5
rating by Santiago Carcamo
"La señorita que nos atendió fue muy amable ; paciente y más que nada nos dio mucha información de cómo funciona una póliza de carro y de hogar"
Yolanda Davila
October 14, 2026
5
out of
5
rating by Yolanda Davila
"Kim Jackel is the most professional person
I have ever work with ‼️ Thank you, Kim you have always tried to do the best for your customer's 👏🏻👏🏻👏🏻"
We responded:
"Thank you so much for sharing your feedback Yolanda! Kim is so great. She has such a caring heart and works so hard to make sure our customers are well taken care of!"
Linda Mendoza
October 14, 2026
5
out of
5
rating by Linda Mendoza
"Navigating insurance claims for a totaled vehicle from a hospital bed can be very challenging. Being able to speak with a human on the first call makes things so much easier! And, being able to speak with a human like Michelle is a blessing. She provided me with all the details I needed, and explained the upcoming billing process completely. Michelle was compassionate, understanding, very knowledgeable and professional. She definitely made me feel valued as a customer, and also as a person. Thx, Michelle! Linda M."
We responded:
"Linda, we are so sorry to learn you were hospitalized. We are praying for a speedy recovery for you!
Thank you for this great feedback and such kind words. Michelle has a tremendous amount of experience but above all, a very big heart! We are happy to know she was able to assist you and address all of your concerns.
We value the trust you have placed in us and look forward to continue working with you for many years to come!"
Andrew Valadez
October 2, 2026
5
out of
5
rating by Andrew Valadez
"I really appreciate the tireless customer service and effort to help me understand my policies and options."
We responded:
"THANK YOU for the awesome review and such encouraging words Andrew! Our team truly takes pride in making sure our customers are taken care of.
We appreciate the trust you have place in our team. Whether it’s questions on your auto insurance, home insurance, or life insurance, TEAM VILLA is always happy to help!"
LT
October 1, 2026
5
out of
5
rating by LT
"I recommend getting your insurance here. Lorraine is professional and helped me with my vehicle insurance. She also answered my questions about other policies that I wasn't fully knowledgeable. Thank you Lorraine"
We responded:
"Thank you LT for the glowing review and great feedback. Lorraine is outstanding. She’s professional, knowledgeable, and truly goes the extra mile for our customers. We appreciate you allowing us to protect what matters most to you!
If you have any questions on your auto insurance, home insurance, or life insurance, TEAM VILLA is just a phone call away!"
Julie Miller
September 28, 2026
5
out of
5
rating by Julie Miller
"5/5 Stars — Outstanding Service!
I had a wonderful experience working with Lorraine Venegas at State Farm. She was incredibly attentive, patient, and took the time to walk us through all our options without any pressure. Thanks to her expertise, she helped us find a fantastic, affordable insurance plan bundled for both our home and auto. Finding reliable coverage at a great rate can be stressful, but Lorraine made the whole process smooth and seamless. Highly recommend reaching out to her if you need help with your insurance!"
We responded:
"Julie!!! Thank you for this amazing review and 5 stars. We are thrilled to learn you had such a great experience with Lorraine. She is simply the best!
We sincerely appreciate you giving us an opportunity to serve you and really look forward to working with you for many years to come!"
Abhijit Chintamani
September 24, 2026
5
out of
5
rating by Abhijit Chintamani
"Micheal was a great agent! He was cordial and patient enough to do alot of back and forth till i ended up with the best insurance policy I needed. I would strongly recommend their services to anyone who would need home or auto insurance."
We responded:
"Thank you so much Abhijit for this awesome review and 5 stars! Michale is great. He really cares about our customers and works hard to make sure they are taken care of.
Whether it’s advice or questions about your auto insurance, home insurance, or life insurance, our entire team of licensed professionals is always ready to assist you!"
Ronnie Lindig
September 17, 2026
5
out of
5
rating by Ronnie Lindig
"Lorraine and Kim did an amazing job. Thank you ladies for your help!"
We responded:
"Thank you for the 5 stars Ronnie! We’re so happy Kim and Lorraine took such great care of you. They really work hard to make sure our customers have the right insurance plan to protect what matters most!
Whether it’s questions on your auto, home, or life insurance, TEAM VILLA is always happy to help!"
Margaret White
September 17, 2026
5
out of
5
rating by Margaret White
"Kim and Lorraine were great help! They provided great service and explained the insurance policy great"
We responded:
"Margaret, we appreciate the feedback and the awesome review! These ladies are dynamite. They really care about our customers and go above and beyond to make sure they have options to protect what’s important!
Thank you for trusting our team of instance professionals! We look forward to working with you for many years to come. "
Clifton Barnett
September 15, 2026
5
out of
5
rating by Clifton Barnett
"Verenice was so helpful with my questions regarding a check I’m due to get plus she was able to supply the information I needed for planting concerning my homeowners policy. Thank you so much."
We responded:
"Clifton, thank you for such a great review and feedback! Verenice is a true professional. She works hard to make sure our customers are taken care of!
Whether it’s questions on your auto insurance, home insurance, or life insurance, TEAM VILLA is here for you!"
Panchadj2 Panchadj2
September 9, 2026
5
out of
5
rating by Panchadj2 Panchadj2
"Roy did an excellent job of finding me the coverage that best fit my needs, very polite and courteous and explained everything to me and answered all my questions in a timely manner. Keep it up Roy"
We responded:
"Thank you so much for the glowing review and kind words! Roy is great and he loves making sure our customers have options for great coverage that is budget friendly.
If you have questions or simply need advice on your auto insurance, home insurance, or life insurance, TEAM VILLA is always here for you!"
adam castillo
August 24, 2026
5
out of
5
rating by adam castillo
"Lorraine (Lorena) and I started communication to see if I could lower my auto insurance premium as my insurance company kept raising my premiums. She helped me save a significant amount of money monthly on my auto insurance and homeowners insurance. It was close to cutting both premiums in half, needless to say it was a no brainer to make the switch. Her communication was clear and she kept her appointments as scheduled. Her professionalism and ability to explain the ins out outs of certain coverages was extremely helpful and made it easy to make the switch. I cannot recommend her or her branch enough, between both insurances I am saving close to $500.00 a month."
We responded:
"Adam, THANK YOU for the awesome review and such great feedback. We are so excited to work with you and so happy Lorraine was able to build an insurance program with great coverage and solid savings. We appreciate your trust and are always here for any questions you may have!
Welcome to TEAM VILLA!"
Gabriel Ibarra
August 21, 2026
5
out of
5
rating by Gabriel Ibarra
"Bianey fantástica !!!
Luego de llamar a 3 compañías! Fue la que mejor me ayudó, me dio números razonables en promedio de lo que buscaba y siempre estuvo atenta, comunicativa. De hecho la tuve que dejar esperando hasta el día siguiente para finiquitar la póliza del nuevo vehículo! La recomiendo mucho! Y en general State Farm no se compara en números con cualquier otra compañía de seguros! Un saludo !!!"
We responded:
"Mil gracias Gabriel. Agradecemos la confianza en nuestro equipo. Cualquier pregunta, aqui estamos para asistirlo!"
Noah
August 20, 2026
5
out of
5
rating by Noah
"Lorraine went above and beyond on helping me and was very thorough on the details. I really appreciate her help and patience! The best 💯"
We responded:
"Thank you so much Noah! We appreciate your kind words and appreciate the awesome review. Lorraine is simply the best. She takes great pride in making sure our customers have solid options for their insurance plan.
Thank you for your trust in our agency. If you need us, TEAM VILLA is just a phone call away. "
Jenny Matthews
August 20, 2026
5
out of
5
rating by Jenny Matthews
"My agent Bee was so helpful with getting us established with car and renters insurance. She was very patient as we were switching from another company. She was able to match our coverage and make it more affordable for us. I highly recommend her and she is very sweet, professional and knowledgeable!"
We responded:
"Thank you so much Jenny! We appreciate the glowing review and great feedback. We are so happy you are saving money on your insurance plan with great coverage. Welcome to our agency.
If you need us, TEAM VILLA is just a phone call away!"
Melissa Rodriguez
August 19, 2026
5
out of
5
rating by Melissa Rodriguez
"Lorraine went above and beyond in assisting my family get into a better policy for our needs.
She was patient, explained everything in detail and did a side by side comparison of the details.
She was friendly, personable, easy to talk to and very knowledgeable.
Highly recommend!!"
We responded:
"THANK YOU Melissa! We’re so happy you have joined our agency and that Lorraine took such great care of you. Our team is always here for you and look forward to working with you for many years to come!"
Corina Contreras
August 14, 2026
5
out of
5
rating by Corina Contreras
"She explained the benefits i currently had to what i was going to receive. It was a great experience."
We responded:
"Thank you for the glowing, 5-star review Corina! We are so happy you’ve had such a great experience. Our team is always here for you!"
Diana McInnerney
August 12, 2026
5
out of
5
rating by Diana McInnerney
"I have USAA and my rates keep going up .
Michael was referred to me by my neighbor
He was able to quote my home and car insurance. He was great and very nice and professional . He thanked me for my military service . Which I take pride in. Thank you Michael and State Farm"
We responded:
"Thank you Diana for such kind words and such a great review! Michael is awesome. He really works hard to get to know our customers and build insurance plans according to your needs and your budget. We’re so happy you had a wonderful experience.
Most importantly THANK YOU from our entire team and family for your service and dedication to serve our country! "
CampGirl Rebecca
August 12, 2026
5
out of
5
rating by CampGirl Rebecca
"I have only talked with Bee, and she was absolutely wonderful. Have not spoken to the agent listed."
We responded:
"Thank you for the kind words and 5 stars Rebecca! B is so awesome. She truly cares about our customers. She takes great pride in making sure they have options for their insurance plan that fits their needs and budget.
We appreciate the trust you’ve placed in us and everyone on TEAM VILLA is always available for you and ready to help!"
griselda carreon
August 11, 2026
5
out of
5
rating by griselda carreon
"Ms. Kim is very helpful and provides exceptional customer service. She always goes above and beyond. She keeps me
informed about important updates regarding my policies. Thank you Ms. Kim!!!"
We responded:
"THANK YOU Griselda for the kind words and awesome review! Kim is great and she really cares about our customers. We’re happy to learn you’ve had such a great experience with our team!
If you need us, TEAM VILLA is just a phone call away. "
Steven Griffin
July 17, 2026
5
out of
5
rating by Steven Griffin
"We made the decision to move to State Farm based on customer service and pricing. Expectations were high and Kim did an excellent job with explaining the pros and cons. Great customer service."
We responded:
"Welcome to our agency Steven! We are thrilled and honored to serve you. Kim is amazing. She’s been with our team since day 1 and she’s the heartbeat of our office.
We’re so happy you chose us for your insurance program. Our goal is to make sure you have the right coverage that is built just for you and that is budget friendly!
If you need us, TEAM VILLA is just a phone call away!"
tami griffin
July 17, 2026
5
out of
5
rating by tami griffin
"Team Villa has amazing staff who are ready to help you and answer any questions about insurance. They truly care about you as a person."
We responded:
"Thank you for the kind words Tami! We are so happy you’ve had great experiences with our team. We are honored to serve you and truly appreciate the confidence you’ve placed in our agency.
Our goal is to make sure that your insurance plan is exactly what you need at the price that fits your budget.
If you need us, we’re just a phone call away!"
Stephanie Patillo
July 17, 2026
5
out of
5
rating by Stephanie Patillo
"Anytime I need support Kim is always very helpful and knowledgeable. I know I can count on the services I need to stay informed."
We responded:
"We appreciate the glowing review Stephanie!! Thank you for trusting us with your insurance plan. Kim always goes above and beyond to make sure our customers are taken care of!"
Madeline awsome
July 16, 2026
5
out of
5
rating by Madeline awsome
"Had questions about my insurance policy and the lady I talked to named Kim was a wonderful help"
We responded:
"Thank you for the great feedback Madeline! Kim is simply the best. She truly loves helping all of our customers!!
If you need us, don’t hesitate to call on us.
Lorena Villa Stare Farm Agency - San Antonio, Texas"