State Farm® Insurance Agent Lorena Villa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brandon Pierce
January 6, 2025
5
out of
5
rating by Brandon Pierce
"I recently had the pleasure of working with Lorraine at the insurance company, and I can't recommend her enough! From the moment I reached out, she was incredibly helpful and attentive to my needs. Lorraine took the time to explain all my options clearly, ensuring I understood every detail of my policy. Her professionalism and knowledge made the process smooth and stress-free. I truly appreciate her dedication to providing excellent customer service. If you're looking for someone who genuinely cares about their clients, Lorraine is the one to talk to!"
We responded:
"Brandon, THANK YOU for the glowing review!! Lorraine is outstanding and she loves taking care of our customers. We are so happy you chose our team to help you protect what matters most! If you need us, we’re just a phone call away! Lorena Villa State Farm Insurance Agent - San Antonio, Texas. "
Tess Nelson
December 10, 2024
5
out of
5
rating by Tess Nelson
"Ms. Ashley is very friendly and very helpful."
We responded:
"Thank you for the 5 stars Tess! Ashley is wonderful and really takes care of our customers. We’re happy to learn you had a great experience. Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Eloisa Volpe
November 22, 2024
5
out of
5
rating by Eloisa Volpe
"Excellent service! Griselda Carreon is the person to talk to. She quickly did what she had to do to get my life insurance going. She went above and beyond. Was constantly in touch with ne during the process. Highly recommend her!"
We responded:
"Thank you for your wonderful review Eloisa! We are so happy to learn you had such a great experience with Griselda. She is fantastic and truly cares about our customers! If you need us, we are here for you! Lorena Villa State Farm Insurance Agency - San Antonio, Texas."
Madeline awsome
November 16, 2024
5
out of
5
rating by Madeline awsome
"Had questions about my insurance policy and the lady I talked to named Kim was a wonderful help"
We responded:
"Thank you for the great feedback Madeline! Kim is simply the best. She truly loves helping all of our customers!! If you need us, don’t hesitate to call on us. Lorena Villa Stare Farm Agency - San Antonio, Texas"
Alexis Mejia
November 15, 2024
5
out of
5
rating by Alexis Mejia
"Kim provided exceptional customer service! She answered all of my auto questions. I recommend this company, the staff is phenomenal, especially Kim!"
We responded:
"Thank you so much Alexis for the 5 stars!! Kim is fantastic and she loves taking care of our customers. We are so happy you have chosen our team to protect what matters most! If you need us, don’t hesitate to call on us! Lorena Villa State Farm Agency - San Antonio, Texas."
Sydney Sampey
November 15, 2024
5
out of
5
rating by Sydney Sampey
"I called in for a claim and spoke with Griselda. She was very helpful and answered all my questions"
We responded:
"Thank you for the great review Sydney. Griselda is a true professional and takes pride in helping our customers! Thank you for choosing our team to protect you. If you need us, don’t hesitate to call on us! Lorena Villa State Farm Agency - San Antonio, Texas."
HECTOR AGUILAR
November 12, 2024
5
out of
5
rating by HECTOR AGUILAR
"Griselda nos ayudo con nuestras Aseguranzas y nos sentimos seguros por la manera en que nos explico cada una de los detalles, Excelente servicio y 100% recomendados"
We responded:
"Hector, mil gracias por su comentario! Nos da gusto saber que Griselda los ayudo y les dio buen servicio. Le agradecemos por su confianza! Lorena Villa State Farm Insurance Agency - San Antonio, Texas "
Gonzo 660
October 23, 2024
5
out of
5
rating by Gonzo 660
"What a fantastic experience. Lorraine was so patient and informative. It was the best experience that I have ever had with an insurance agent. Major kudos to Lorraine. She as outstanding. Thank you for all of your help Lorraine."
We responded:
"Thank you so much for your awesome review!! Lorraine is a true professional and she takes great pride in providing customers with exceptional service. We are so happy to learn you had a great experience! If you need us, don’t hesitate to call on our team! Lorena Villa - State Farm Insurance Agency, San Antonio, Texas"
Devan Rojas
October 18, 2024
5
out of
5
rating by Devan Rojas
"Lorraine Villa was so great!! She really took the time to explain both the home and auto insurance to me. Shopping for insurance is nerve-racking for me but Lorraine made me feel so comfortable! She’s so sweet and it was a pleasure being assisted by her!"
We responded:
"We appreciate your 5 start review Devan! Lorraine is awesome. She really takes care of our customers and makes sure to provide options! We are so happy to learn you had a wonderful experience. If you need us, dont hesitate to call on our team! Lorena Villa - State Farm Insurance Agency, San Antonio, Texas."
Joann Cepeda
October 14, 2024
1
out of
5
rating by Joann Cepeda
"Very disappointed have been called for ID information more this year than ever before. Have been a client for over 20 yrs. With Oscar Garcia which retired and once Lorena Villa took over things have gone down hill. Not sure who to blame due to amount of all of a sudden needing to update info for new system that supposedly will be incorporated next summer. 4 vehicles 2 renters policies which are now in jeopardy. Not Happy. Hopefully someone with any knowledge to explain can call me."
We responded:
"Joann, we appreciate your feedback. Thank you again for providing us an opportunity to discuss your concerns and happy that we were able to resolve them. We look forward to continue serving you and your family. Lorena Villa - State Farm Insurance Agency, San Antonio, Texas."
Mary Esther Castillo
October 9, 2024
5
out of
5
rating by Mary Esther Castillo
"Calling State Farm for any situation has always been a great experience here. Kim is awesome and very professional. She always makes me feel like i’m talking to a cousin for a favor😂! Lorena Villa my insurance agent is just the same. Keep up the good work ladies!!"
We responded:
"Mary Esther we appreciate your awesome review and so happy you are happy with our team! We are honored to service you and can’t thank you enough for the trust you have placed in us. If you need us, don’t hesitate to call on our team. Lorena Villa - State Farm Insurance Agency, San Antonio, Texas"
Wenz Reveche
September 20, 2024
5
out of
5
rating by Wenz Reveche
"I really appreciated griselda carreon for helping me to fix my issue thru my car insurance. And she help me to walk on the computer, And explained the benefits of supplemental health insurance. She is very professional to take care of her client and easy to talk to regarding any issues or Questions thru your insurance policies. I highly recommend this insurance company to my families, friends and co workers."
We responded:
"Thank you Wenz!! We appreciate your awesome review. Griselda is wonderful. She takes so much pride working with our customers to find the right insurance plans that fit their needs and budget! We are so happy to learn you had a great experience. If you need anything else, feel free to call on us! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
sandra cortez
September 19, 2024
4
out of
5
rating by sandra cortez
"Kim was very helpful I appreciate it Thank You!"
We responded:
"Thank you for the great review Sandra!! Kim is the best. She loves helping our customers and takes pride in providing excellent service. If you need anything else, please don’t hesitate to call on us. Our team is happy to assist you with all your insurance needs. Lorena Villa State Farm Insurance - San Antonio, Texas."
james penny
September 19, 2024
5
out of
5
rating by james penny
"Amazing customer service, and very helpful understanding the policy’s coverage highly recommend them! The easiest and smoothest insurance branch I’ve been with"
We responded:
"Thank you the 5 star review James! Our team loves helping our customers with all of their insurance needs. We’re happy to learn you received great service and had all your questions answered. If you need anything else, we’re just a phone call away. Our team is happy to help!! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
Christina Rogers
September 18, 2024
5
out of
5
rating by Christina Rogers
"Ok social media friends and family let's show some love to Lorena Villa. The services that was provided from her was an amazing excellent service. She will definitely be the one to help when it comes to insuring your Auto and etc. Very nice, kind, have patience. Very good listener. Definitely her call back skills are terrific. Her service.That she has Provided for me was a hundred percent. Thanks for all you do Lorena villa State farm is like a good neighbor that's definitely true.😆❤️👍"
We responded:
"Christina!!! THANK YOU for the amazing review. We love to hear about your experience and are so happy you received great service. Our team loves all of our customers and we are so honored you have chosen us to protect what matters most!! If you need anything else, we are just a phone call away!! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
CARLOS CLAR
September 17, 2024
5
out of
5
rating by CARLOS CLAR
"Excelente atención.... muy amable y atenta a cualquier detalle..."
We responded:
"Thank you Carlos for the awesome review! We are happy you had a great experience. Our team is here to take care of you! If you need anything else, please call on us. Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
Li Gslla
September 11, 2024
5
out of
5
rating by Li Gslla
"Ashley was truly great!! She was quick, very efficient and personable! I was dreading this process which turned out to be extremely smooth with Ashley!"
We responded:
"Thank you so much for the awesome feedback!! Ashley takes great pride in helping our customers protect their assets. We are so glad you had a good experience! If you need help with anything else, we’re just a phone call away!! Lorena Villa State Farm Insurance Agent - San Antonio, Texas "
Lorelei Ford
September 11, 2024
5
out of
5
rating by Lorelei Ford
"I just recently moved to San Antonio from out of state and needed to move my insurance. The process was super easy. Everyone was very nice, and the rates were satisfactory. If you need insurance, this is the place to go."
We responded:
"Lorelei!! THANK YOU for your kind words! We love to hear you had a great experience. We are honored to serve you and look forward to working with you for many years to come. If you ever need any help with your insurance program, don’t hesitate to call on us. Lorena Villa State Farm Insurance Agent - San Antonio , Texas."
Francisca Alvarez
September 6, 2024
5
out of
5
rating by Francisca Alvarez
"Griselda was extremely helpful."
We responded:
"Thank Francisca for the 5-star review! We’re happy to learn Griselda took care of you. Our team is committed to making sure our customers have the best experience with our agency. If you need us, don’t hesitate to call our team! Lorena Villa State Farm Insurance Agent- San Antonio, Texas"
Marc Trumm
September 5, 2024
5
out of
5
rating by Marc Trumm
"So knowledgeable and helpful. Lorena’s team is the best!"
We responded:
"Thank you for your awesome review Marc!! Our team takes great pride in helping our customers with their insurance program. We greatly appreciate your confidence and trust in our agency! I’d you need anything else, don’t hesitate to call on us. Lorena Villa - State Farm Insurance Agent, San Antonio, Texas "
Suresh Boddu
August 27, 2024
5
out of
5
rating by Suresh Boddu
"She can explain everything clearly and patiently. Explained me all the discounts."
We responded:
"Thank you for the kind words Suresh! We are glad you’re happy with your insurance program. Our team strives to provide great service to our customers and help them protect what matters most! If you need anything else, feel free to reach out. Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Brandon Stevenson
August 22, 2024
5
out of
5
rating by Brandon Stevenson
"I had an incredible experience with a representative named Ashley. She thoroughly explained the details of the policy I was interested in and introduced other coverages and information I had not considered. Everything was comprehensive, polite, organized, and helpful. I cannot stress enough how much I save with my new plan and how happy I am with the customer service experience. I recommend going in office for the best experience."
We responded:
"Hey Brandon! Thanks you much for your awesome review! I'm really happy to hear that Ashley and our office were able to help build a plan for you based on your needs! We know savings are important and recognize that having the right coverage is critical! If you ever need anything else, don't hesitate to reach out! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
ricardo villanueva
August 6, 2024
4
out of
5
rating by ricardo villanueva
"Great. Great customer service skills. Miss Villa was very helpful and very understanding to my needs. Thank you for your great work."
We responded:
"Hey Ricardo! We appreciate the great review! I'm really happy to hear we took great care of you! We always aim to provide excellent customer service and work with our customers to build a plan that makes sense for them! If you ever need anything else, don't hesitate to reach out! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Robert Olivares
July 17, 2024
5
out of
5
rating by Robert Olivares
"Ms Lorraine, was great and very good doing her job , she was very knowledgeable. I was not expecting a call at all from State Farm, but she convinced me to go back to the State Farm Customer . I expect this relationship with State Farm to be a great one again for me ."
We responded:
"Hi Robert, thank you so much for your wonderful review! I'm glad to hear that Lorraine provided you with knowledgeable and excellent service! We're happy to have you back as a State Farm customer and look forward to a great relationship ahead. If you ever need any assistance, please don't hesitate to reach out! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Suraj Thapa
July 16, 2024
5
out of
5
rating by Suraj Thapa
"She is direct and honest. I had wonderful experience doing business with her. Keep the good work."
We responded:
"Hi, Suraj! Thank you for letting us know you appreciate our direct and honest approach. We value your support and look forward to continuing to serve you. - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"