State Farm® Insurance Agent Lorena Villa
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Gonzo 660
October 23, 2024
"What a fantastic experience. Lorraine was so patient and informative. It was the best experience that I have ever had with an insurance agent. Major kudos to Lorraine. She as outstanding. Thank you for all of your help Lorraine."
Devan Rojas
October 18, 2024
"Lorraine Villa was so great!! She really took the time to explain both the home and auto insurance to me. Shopping for insurance is nerve-racking for me but Lorraine made me feel so comfortable! She’s so sweet and it was a pleasure being assisted by her!"
Joann Cepeda
October 14, 2024
"Very disappointed have been called for ID information more this year than ever before. Have been a client for over 20 yrs. With Oscar Garcia which retired and once Lorena Villa took over things have gone down hill. Not sure who to blame due to amount of all of a sudden needing to update info for new system that supposedly will be incorporated next summer. 4 vehicles 2 renters policies which are now in jeopardy. Not Happy. Hopefully someone with any knowledge to explain can call me."
Mary Esther Castillo
October 9, 2024
"Calling State Farm for any situation has always been a great experience here. Kim is awesome and very professional. She always makes me feel like i’m talking to a cousin for a favor😂! Lorena Villa my insurance agent is just the same. Keep up the good work ladies!!"
Wenz Reveche
September 20, 2024
"I really appreciated griselda carreon for helping me to fix my issue thru my car insurance. And she help me to walk on the computer, And explained the benefits of supplemental health insurance. She is very professional to take care of her client and easy to talk to regarding any issues or Questions thru your insurance policies. I highly recommend this insurance company to my families, friends and co workers."
"Thank you Wenz!! We appreciate your awesome review. Griselda is wonderful. She takes so much pride working with our customers to find the right insurance plans that fit their needs and budget! We are so happy to learn you had a great experience. If you need anything else, feel free to call on us! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
sandra cortez
September 19, 2024
"Kim was very helpful I appreciate it Thank You!"
"Thank you for the great review Sandra!! Kim is the best. She loves helping our customers and takes pride in providing excellent service. If you need anything else, please don’t hesitate to call on us. Our team is happy to assist you with all your insurance needs. Lorena Villa State Farm Insurance - San Antonio, Texas."
james penny
September 19, 2024
"Amazing customer service, and very helpful understanding the policy’s coverage highly recommend them! The easiest and smoothest insurance branch I’ve been with"
"Thank you the 5 star review James! Our team loves helping our customers with all of their insurance needs. We’re happy to learn you received great service and had all your questions answered. If you need anything else, we’re just a phone call away. Our team is happy to help!! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
Christina Rogers
September 18, 2024
"Ok social media friends and family let's show some love to Lorena Villa. The services that was provided from her was an amazing excellent service. She will definitely be the one to help when it comes to insuring your Auto and etc. Very nice, kind, have patience. Very good listener. Definitely her call back skills are terrific. Her service.That she has Provided for me was a hundred percent. Thanks for all you do Lorena villa State farm is like a good neighbor that's definitely true.😆❤️👍"
"Christina!!! THANK YOU for the amazing review. We love to hear about your experience and are so happy you received great service. Our team loves all of our customers and we are so honored you have chosen us to protect what matters most!! If you need anything else, we are just a phone call away!! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
Donna Haley
September 18, 2024
"My husband has been corresponding with B since last week. We needed to get house, rent houses and car insurance. She went above and beyond trying to help him. We sure do appreciate all the work she did. We highly recommend State Farm and B."
"Donna, thank you for your kind words and the great review. B is wonderful and she loves helping our customers find the right insurance plan that meets their needs and budget. We are so happy you have chosen our team to serve you! If you need anything else, please call on us. We are happy to help! Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
CARLOS CLAR
September 17, 2024
"Excelente atención.... muy amable y atenta a cualquier detalle..."
"Thank you Carlos for the awesome review! We are happy you had a great experience. Our team is here to take care of you! If you need anything else, please call on us. Lorena Villa State Farm Insurance Agent - San Antonio, Texas."
Li Gslla
September 11, 2024
"Ashley was truly great!! She was quick, very efficient and personable! I was dreading this process which turned out to be extremely smooth with Ashley!"
"Thank you so much for the awesome feedback!! Ashley takes great pride in helping our customers protect their assets. We are so glad you had a good experience! If you need help with anything else, we’re just a phone call away!! Lorena Villa State Farm Insurance Agent - San Antonio, Texas "
Lorelei Ford
September 11, 2024
"I just recently moved to San Antonio from out of state and needed to move my insurance. The process was super easy. Everyone was very nice, and the rates were satisfactory. If you need insurance, this is the place to go."
"Lorelei!! THANK YOU for your kind words! We love to hear you had a great experience. We are honored to serve you and look forward to working with you for many years to come. If you ever need any help with your insurance program, don’t hesitate to call on us. Lorena Villa State Farm Insurance Agent - San Antonio , Texas."
Francisca Alvarez
September 6, 2024
"Griselda was extremely helpful."
"Thank Francisca for the 5-star review! We’re happy to learn Griselda took care of you. Our team is committed to making sure our customers have the best experience with our agency. If you need us, don’t hesitate to call our team! Lorena Villa State Farm Insurance Agent- San Antonio, Texas"
Marc Trumm
September 5, 2024
"So knowledgeable and helpful. Lorena’s team is the best!"
"Thank you for your awesome review Marc!! Our team takes great pride in helping our customers with their insurance program. We greatly appreciate your confidence and trust in our agency! I’d you need anything else, don’t hesitate to call on us. Lorena Villa - State Farm Insurance Agent, San Antonio, Texas "
Suresh Boddu
August 27, 2024
"She can explain everything clearly and patiently. Explained me all the discounts."
"Thank you for the kind words Suresh! We are glad you’re happy with your insurance program. Our team strives to provide great service to our customers and help them protect what matters most! If you need anything else, feel free to reach out. Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Brandon Stevenson
August 22, 2024
"I had an incredible experience with a representative named Ashley. She thoroughly explained the details of the policy I was interested in and introduced other coverages and information I had not considered. Everything was comprehensive, polite, organized, and helpful. I cannot stress enough how much I save with my new plan and how happy I am with the customer service experience. I recommend going in office for the best experience."
"Hey Brandon! Thanks you much for your awesome review! I'm really happy to hear that Ashley and our office were able to help build a plan for you based on your needs! We know savings are important and recognize that having the right coverage is critical! If you ever need anything else, don't hesitate to reach out! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
ricardo villanueva
August 6, 2024
"Great. Great customer service skills. Miss Villa was very helpful and very understanding to my needs. Thank you for your great work."
"Hey Ricardo! We appreciate the great review! I'm really happy to hear we took great care of you! We always aim to provide excellent customer service and work with our customers to build a plan that makes sense for them! If you ever need anything else, don't hesitate to reach out! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Robert Olivares
July 17, 2024
"Ms Lorraine, was great and very good doing her job , she was very knowledgeable. I was not expecting a call at all from State Farm, but she convinced me to go back to the State Farm Customer . I expect this relationship with State Farm to be a great one again for me ."
"Hi Robert, thank you so much for your wonderful review! I'm glad to hear that Lorraine provided you with knowledgeable and excellent service! We're happy to have you back as a State Farm customer and look forward to a great relationship ahead. If you ever need any assistance, please don't hesitate to reach out! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Suraj Thapa
July 16, 2024
"She is direct and honest. I had wonderful experience doing business with her. Keep the good work."
"Hi, Suraj! Thank you for letting us know you appreciate our direct and honest approach. We value your support and look forward to continuing to serve you. - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Megan Guarisco
July 15, 2024
"EVERYONE in this office is absolutely wonderful! They were able to answer all of my questions and Ashley helped me set up my auto policy. Process was quick and easy and I would definitely recommend to anyone. Outstanding customer service- 10/10"
"Thank you, Megan, for your wonderful review! We're thrilled to hear that Ashley provided outstanding customer service and made setting up your auto policy quick and easy. We're grateful for your recommendation and look forward to assisting you in the future. - Lorena Villa, State Farm Insurance Agent, San Antonio, TX"
Phoebe Johnson
July 11, 2024
"Great customer service"
"Thank you for the great customer service feedback, Phoebe! We're happy to hear you had a positive experience with our team. If you ever need assistance with your insurance needs, feel free to reach out. We're here to help! Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Freddy Junior
June 4, 2024
"Ashley was knowledgeable, professional and courteous throughout our meeting."
"Freddy, I'm pleased to hear that Ashley provided knowledgeable, professional, and courteous service during your meeting! We're here for you whenever you need assistance with your insurance needs! - Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Lauri Carpenter
May 23, 2024
"excellent"
"Lauri, we're pleased to hear you had an excellent experience with our team! Providing top-notch insurance services is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Lorena Villa - State Farm Insurance Agency in San Antonio, TX."
Deborah Cortez
May 15, 2024
"I’ve been with State Farm since I was 15 and on my parents policy then got my own when married. It was a hard decision leaving but did what was best for us as prices soar. I had the pleasure of speaking with Kim several times I required assistance whether I had questions or concerns about my policies. She was able to give professional information and was always kind and knowledgeable and ready to help. We need more people like this representing businesses and especially in the world. Thank you Kim J. for being patient and so helpful."
"Deborah, we're pleased to have provided you with professional and knowledgeable assistance during your time with us. Kim is a valuable member of our team, and we're grateful for her dedication to helping you with your policies. Thank you for recognizing her efforts! If you ever need further assistance, feel free to reach out.- Lorena Villa - State Farm Insurance Agent, San Antonio, TX"
Susan Louison
May 15, 2024
"My experience at state farm was amazing. Ms.Kim Jackel. Was extremely help with organizing my appointment with the Collison repair shop and making contact with rent a car service. Her professionalism put me at ease to allow me to get back on the road with a nice vehicle."
"Susan, I'm thrilled to hear about your amazing experience with Kim! We're pleased that her professionalism and assistance made your visit smooth and stress-free. We're grateful for your kind words and look forward to assisting you with any future insurance needs. Lorena Villa - State Farm Insurance Agent, San Antonio, TX"